Deb Schiferil

 

Deb Schiferl

6385 West 52nd Avenue

Arvada, CO 80002

(720) 975-2434

 

Work History

 

Pridemark Paramedic Services, July 2007 - Present
Account Manager, February 2004 – July 2007
 Primary contact for EMS Providers as needed.
 Liaison between Software support and EMS services for Tablet/EPCR issues
 Manage Pre-bill and data entry for EMS services.
 Pre-Bill verification, data entry and Insurance follow-up as needed.
 Review A/R balances for all providers to ensure claims are being worked and contract guidelines are being met. Meet with Director on any issues found
 Assist in any internal or external audits performed on billing service clients
 Maintain all billing service documents/policies.
 Provide resolution to high level claim issues
 Responsible for set up and maintenance of policies, procedures, changes and paperwork for existing and new clients


ZOLL Data Systems, April 1999- July 2007
Senior Support Technician, January 2003 – July 2007
 Provides Account Management for 1-4 Providers as needed.
 On-site training and troubleshooting for Clients of software.
 Delivery and Deployment of paper and Electronic methods for billing.
 Research, troubleshooting and logging of complex issues for software.
 Training of New and Tier 1 Techs on Product knowledge and inter-office procedures.
 Communicates and coordinates with Research & Development on fixes to Product
 Attendance of Industry related conferences for up-to-date information


Support Lead, November 2001–January 2003
 Extensive knowledge of Software Product and Form and Electronic Claim Modules
 Logging of activities for assigned support issues.
 Implemented and manages process to report bugs to Research & Development on problems with the Product.
 Training on Product knowledge and enter-office procedures.
 Delivery and Deployment of paper and Electronic methods for billing.
 Coordinated and troubleshot all Web MD Enrollments and issues

 

Quality Assurance Engineer, June 2000–Nov 2001
 Specifications of new development for Forms and Electronic Claim Module for Software Product.
 In-house and Carrier testing for development of Forms and ECMs for Software Product.
 Delivery and Deployment of paper and Electronic methods for billing.
 Assistance with Support for upset clients and/or urgent issues.
 Coordinated and troubleshot all Web MD Enrollments and issues.

 

Research Assistant, April 1999–June 2000
 Provided assistance in various tasks for Software Product Manager
 Collected Carrier Manuals and Specifications
 In-house and Carrier testing of new development for Forms and ECM for Software Product.
 Coordinated and troubleshot all Web MD Enrollments and issues.

 

 

Working Knowledge of:

 

 Windows 2000/XP Professional
 Seagate Crystal reports
 Microsoft SQL Sever
 WebEx  Windows HyperTerminal
 Symantec PCAnywhere
 Symantec ProComm Plus
 Cisco Systems VPN Client


Other Work History

 

Title Processor Universal Land Title, Aurora, CO March 1998–March 1999
Transit Driver Dave Transportation / Laidlaw, Denver, CO June 1997–March 1998
Over the Road Truck Driver Werner Enterprises, Omaha, NB Jan 1997–May 1997
Inventory Control Blue Mountain Arts, Boulder, CO Jan 1995–October 1996
Education High School Diploma Boulder High School, Boulder, CO May 1992