Deb Schiferil

Deb Schiferl

6385 West 52nd Avenue

Arvada, CO 80002

(720) 975-2434

 

Work History

 

Pridemark Paramedic Services, July 2007 - Present

Account Manager, February 2004 – July 2007

  • Primary contact for EMS Providers as needed.
  • Liaison between Software support and EMS services for Tablet/EPCR issues
  • Manage Pre-bill and data entry for EMS services.
  • Pre-Bill verification, data entry and Insurance follow-up as needed.
  • Review A/R balances for all providers to ensure claims are being worked and contract guidelines are being met. Meet with Director on any issues found.
  • Assist in any internal or external audits performed on billing service clients.
  • Maintain all billing service documents/policies.
  • Provide resolution to high level claim issues.
  • Responsible for set up and maintenance of policies, procedures, changes and paperwork for existing and new clients.

 

ZOLL Data Systems, April 1999- July 2007

Senior Support Technician, January 2003 – July 2007

  • Provides Account Management for 1-4 Providers as needed.
  • On-site training and troubleshooting for Clients of software.
  • Delivery and Deployment of paper and Electronic methods for billing.
  • Research, troubleshooting and logging of complex issues for software.
  • Training of New and Tier 1 Techs on Product knowledge and inter-office procedures.
  • Communicates and coordinates with Research & Development on fixes to Product
  • Attendance of Industry related conferences for up-to-date information

 

Support Lead, November 2001–January 2003

  • Extensive knowledge of Software Product and Form and Electronic Claim Modules
  • Logging of activities for assigned support issues.
  • Implemented and manages process to report bugs to Research & Development on problems with the Product.
  • Training on Product knowledge and enter-office procedures.
  • Delivery and Deployment of paper and Electronic methods for billing.
  • Coordinated and troubleshot all Web MD Enrollments and issues

 

Quality Assurance Engineer, June 2000–Nov 2001

  • Specifications of new development for Forms and Electronic Claim Module for Software Product.
  • In-house and Carrier testing for development of Forms and ECMs for Software Product.
  • Delivery and Deployment of paper and Electronic methods for billing.
  • Assistance with Support for upset clients and/or urgent issues.
  • Coordinated and troubleshot all Web MD Enrollments and issues.

 

Research Assistant, April 1999–June 2000

  • Provided assistance in various tasks for Software Product Manager
  • Collected Carrier Manuals and Specifications
  • In-house and Carrier testing of new development for Forms and ECM for Software Product.
  • Coordinated and troubleshot all Web MD Enrollments and issues.

 

Working Knowledge of:

  • Windows 2000/XP Professional
  • Seagate Crystal reports
  • Microsoft SQL Sever
  • WebEx Windows HyperTerminal
  • Symantec PCAnywhere
  • Symantec ProComm Plus
  • Cisco Systems VPN Client

 

Other Work History

  • Title Processor Universal Land Title, Aurora, CO March 1998–March 1999
  • Transit Driver Dave Transportation / Laidlaw, Denver, CO June 1997–March 1998
  • Over the Road Truck Driver Werner Enterprises, Omaha, NB Jan 1997–May 1997
  • Inventory Control Blue Mountain Arts, Boulder, CO Jan 1995–October 1996
  • Education High School Diploma Boulder High School, Boulder, CO May 1992