Collection agency

Pridemark Billing Services understands there may be other services agreed to by the parties in order to effectively collect all fees. Pridemark Billing Services has developed a billing process, which ensures both a high level of customer service and maximum reimbursement in the shortest amount of time.

We have attained collection rates that are typically higher than normal for the industry, and we collect accounts faster than most because of the diligence of our billing staff.  In keeping with our philosophy, our staff is not compensated with incentives or bonuses for increasing cash collections and do not perform any “collection services” in-house.

The use of collection agencies is an undesirable, yet necessary component of EMS billing. Pridemark Billing Service only refers accounts to collections when all other attempts to receive payment from the patient have failed or in instances when we have been unable to make contact with the patient.  When outside collection services become necessary, Pridemark Billing Service utilizes BC Services, a customer service oriented collection agency. 

Pridemark Billing Services has been working with BC Services to provide both pre-collection and collection services for the past four years.  BC Services understands the nature of the ambulance business and therefore, uses a gentle approach with our customers while at the same time maintaining the ability to efficiently and effectively collect on unpaid accounts.

As previously indicated every measure possible is taken to keep accounts from being referred to an outside agency for collection.  Prior to being listed for collections, patients may contact us for access to our full range of billing services.  Some common options offered by our staff are, billing the patient’s insurance, placing the account on a 30 day hold while the patient works through a financial or personal issue, or setting up reasonable interest free, monthly payments.

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