Network Affiliations

 

COLLECTION AGENCY

Pridemark Billing Services understands there may be other services agreed to by the parties in order to effectively collect all fees. Pridemark Billing Services has developed a billing process, which ensures both a high level of customer service and maximum reimbursement in the shortest amount of time.

 

We have attained collection rates that are typically higher than normal for the industry, and we collect accounts faster than most because of the diligence of our billing staff.  In keeping with our philosophy, our staff is not compensated with incentives or bonuses for increasing cash collections and do not perform any “collection services” in-house.

The use of collection agencies is an undesirable, yet necessary component of EMS billing.  Pridemark Billing Service only refers accounts to collections when all other attempts to receive payment from the patient have failed or in instances when we have been unable to make contact with the patient.  When outside collection services become necessary, Pridemark Billing Service utilizes BC Services, a customer service oriented collection agency. 

Pridemark Billing Services has been working with BC Services to provide both pre-collection and collection services for the past four years.  BC Services understands the nature of the ambulance business and therefore, uses a gentle approach with our customers while at the same time maintaining the ability to efficiently and effectively collect on unpaid accounts.

As previously indicated every measure possible is taken to keep accounts from being referred to an outside agency for collection.  Prior to being listed for collections, patients may contact us for access to our full range of billing services.  Some common options offered by our staff are, billing the patient’s insurance, placing the account on a 30 day hold while the patient works through a financial or personal issue, or setting up reasonable interest free, monthly payments.

 

zoll data system

Pridemark utilizes the RescueNet Billing system from Zoll Data Systems. One of the reasons we chose this system is because of the reporting capabilities inherent in the system. RescueNet Billing comes standard with over 300 “canned” reports that can be run with a wide range of parameters and restrictions to provide a very detailed view of the current billing and financial status of a customer. These reports range from summary, month end reports, to very detailed cash collections by payor reports.

 

Another reason we chose the RescueNet Billing system was it’s data collection abilities combined with it’s relational Microsoft SQL database. This is a uniquely flexible and accessible platform allowing for the creation of very specific and detailed customized reports. With this system we are also able to write any number of customized reports based on your specific needs.

 

In addition, we will offer any training our customers desire in the areas of financial analysis and general understanding of the reports that we will be providing. This training and consulting will be done personally by Pridemark’s president and co-founder who has been a guest speaker at Zoll Data’s annual user’s conference on the subject of cash flow analysis.